Support

Contact the shreds.xyz team for help connecting your application or planning infrastructure.

Before you reach out

Review the service status and connection settings in the dashboard. Check that your access key, endpoint, and network settings match the service's requirements.

Send useful context

Include your service identifier, product, region, the time of the issue with its timezone, and a redacted error message. Describe what you expected and what happened instead.

Never include secret tokens, private keys, or unredacted connection URLs containing credentials.

Contact the team

Visit the contact page for the current email, Discord, and Telegram channels.

For capacity planning, include expected throughput, preferred region, and your target launch date.